Privacy Policy

Introduction:

This document outlines the policies governing the development, deployment, and usage of the NeoMailX. It serves as a guide for product functionality, data security, user experience, and compliance with regulatory standards.

Objectives:

  • To deliver a secure, efficient, and user-friendly email client.
  • To ensure privacy and confidentiality of user data.
  • To support seamless communication and productivity for individuals and organizations.

Product Features:

  1. Core Features
    • Email Sending, Receiving, and Management.
    • Organized Inbox (e.g., Primary, Promotions, Social categories).
    • Advanced Search and Filters.
    • Attachments with file preview and download options.
  2. Security Features
    • End-to-End Encryption for emails.
    • Two-Factor Authentication (2FA).
    • Secure storage of user credentials and emails.
    • Anti-Phishing and Spam Protection.
  3. Productivity Features
    • Email Scheduling.
    • Automatic Follow-Up Reminders.
    • Calendar Integration for event scheduling.
    • Smart Email Sorting (e.g., by priority or topic).
  4. User Customization
    • Customizable Themes and Layouts.
    • Email Signature Management.
    • Email Templates.
  5. Support for Integrations
    • Integration with third-party tools like cloud storage and project management apps.
    • API access for developers.
  6. Accessibility
    • Support for screen readers and keyboard navigation.
    • Multi-language support.

User Policy

Eligibility
  • Users must be 13 years or older to use the product.
  • Users are responsible for providing accurate registration details.
Usage Guidelines
  • Users must not use the platform for spamming, phishing, or illegal activities.
  • Users must maintain the confidentiality of their login credentials.
  • Any misuse of the platform may result in account suspension or termination.
Support and Maintenance
  • Users can report issues through in-app support channels or [Support Email].
  • Regular updates will be rolled out to improve performance and security.

Data Policy

Data Collection
  • The product collects only the data necessary to provide email client functionality, such as email address, account settings, usage analytics, and IP address.
  • When you choose to connect an email account (e.g., Gmail, Outlook, Yahoo, AOL, Exchange, or other providers), the application may access:
    • Your email address and account profile information (name, avatar, etc.).
    • Email message headers, content, and metadata (only as required to display, send, and manage emails within the app).
    • Calendar or contacts data (only if you grant explicit permission for such features).
Data Usage
  • Email account data is used exclusively to deliver core app functionality, including:
    • Sending, receiving, and managing email messages.
    • Synchronizing contacts and calendars (if the user enables these features).
    • Providing a unified inbox and a personalized user experience.
  • Google user data from Gmail, as well as data from other supported email providers, is never sold or used for advertising or marketing purposes.
  • User data may be shared only with trusted service partners as necessary to operate and improve the app (e.g., email delivery, secure storage, or customer support). Such partners are bound by confidentiality and data protection obligations.
Data Storage and Security
  • All user data, including email content and account information, is encrypted in transit (using TLS/SSL) and at rest.
  • Passwords and authentication tokens are stored securely and never shared.
  • The application complies with industry standards such as GDPR and CCPA.
Data Sharing
  • User data, including Google user data, is not sold to third parties.
  • Data may only be shared:
    • With service providers who help operate the app (under strict confidentiality and data protection agreements).
    • As required by law, regulation, or legal process.
  • The application’s use and transfer of information received from Google APIs comply with the Google API Services User Data Policy, including the Limited Use requirements.
Data Retention
  • User data is retained only for as long as your account is active or as required by applicable law.
  • If you disconnect an email account or delete your app account, the associated data (including Gmail or other provider data) will be deleted in accordance with our retention policy.

Development Policy

Quality Assurance
  • All features must undergo rigorous testing for functionality, security, and performance before release.
6.2 Release Management
  • Regular updates will be provided, including bug fixes, security patches, and new features.
  • Major updates will include release notes and user documentation.
6.3 User Feedback
  • User feedback will be collected regularly to improve the product.
  • A feature request mechanism will be provided to users.

Security Policy

Authentication
  • Passwords must meet complexity requirements (e.g., minimum 8 characters, mix of letters, numbers, and symbols).
  • Two-Factor Authentication (2FA) is encouraged for all users.
Incident Management
  • Any security breaches will be investigated and resolved promptly.
  • Affected users will be notified in accordance with legal requirements.

Compliance Policy

Legal and Regulatory Compliance
  • The product complies with applicable laws and regulations, including GDPR, CCPA, and CAN-SPAM Act.
Accessibility Compliance
  • The product adheres to WCAG 2.1 standards for accessibility.

Marketing and Communication Policy

Advertising
  • The product will not display intrusive ads.
  • Targeted promotional emails will only be sent with user consent.
Transparency
  • All terms of service and privacy policies will be communicated clearly to users.
  • Any changes to policies will be communicated at least 30 days in advance.

Termination Policy

Voluntary Termination
  • Users can delete their account at any time.
  • Upon termination, all associated data will be permanently deleted within 90 days.
Involuntary Termination
  • Accounts involved in malicious activities will be terminated without prior notice.

Review and Updates

This policy document will be reviewed annually or whenever significant changes are made to the product.

Contact Information

For inquiries, please contact:
NeoMailX Email Client
Email: support@neomailx.com, contactus@neomailx.com

© COPYRIGHT 2025 NeoMAILX - ALL RIGHTS RESERVED